faq

SHIPPING

Items are produced and hand printed in small batches. Most orders will be shipped within three-five business days after order is place, however some items are made to order and may take up to ten business days to ship. Once your order is shipped you will receive an email including tracking information. International customers are responsible for any applicable duties and taxes. Items may be held at your local post office for duty and tax collection.

missing packages

If your package is missing or stolen, please contact the shipping company and file a claim. A refund cannot be issued for missing or stolen packages.

CUSTOm orders & pulls

Please email contact@annabolinaofficial.com for custom order inquires. For all custom orders, payment must be made upfront.

For all loans or pulls a pick up or shipping label is required. All damages to any garments will be charged to the borrower. Please email all information regarding your shoot including which pieces you are interested in pulling to contact@annabolinaofficial.com.

RETURNS

If your order arrives you would like to return it, email contact@annabolinaofficial.com. Please note that items are hand-produced and printing may vary. Not all orders qualify for a return - for more details see full return policy here.

IN-PERSON SHOPPING

If you would like try on a product you are interested in before purchasing, you can set up a time and date for a studio visit in NYC by emailing contact@annabolinaofficial.com.